The fastest way is to use our secure web site, or call us directly at 1-800-980-5172. You can also sign up for the service through one of our Authorized Partners.
Of course. No matter who your carrier or what type of plan you have, you just need to register your cell, phone number to take advantage of Vincall’s super low rates on long distance.
Not a problem. Register as many mobile phones as you need.
As soon as your credit or debit card is authorized, your service is activated immediately. If you pay by a different method, we will contact you by phone or email (you can designate which way you’d like to receive notifications when you register) as soon as your new Vincall account is good to go.
Hey, change happens. Our online account feature allows you to edit your information whenever you need to. Or you can simply call Customer Care at 1-800-980-5172 and have one of our friendly experts make the changes for you.
Still not sure? Give us a call at 1-800-980-5172
There is no monthly fee. No annual fee, either. Seriously!
You pay only for the calls you make, at our low long distance rates (up to 90% less than what you may currently be paying).
Remember, you can register as many phones as you like— home, mobile, even business lines!
No way. You’ll find our rates are the same 24/7/365. You’ll pay the same low rates, no matter what.
We don’t have a minimum. No matter how much you love to talk, you only pay for your calling time. And if this doesn’t suit you, you can still cancel any time without a penalty.
All applicable taxes are included in your rate per minute.
Some countries operate a little differently than we do. In some instances, mobile user does not pay to receive a call on their mobile phone (also known as “Calling Party Pays”). In these cases, the wireless carrier has to charge the calling party a bit more to connect the call. Generally speaking, most international carriers charge higher rates to connect wireless phones than they do for land line calls. We don’t make the rules, we just play by them.
There are some numbers that are classified by European carriers as a Special Service number. They can be land lines, but are more expensive than standard land lines because of how they were established in those countries where they exist. Vincall charges a Special Service rate for calls to these numbers because the carriers in those countries charge a higher rate connect the calls.
After you sign-up, Vincall provides an access number to call from your mobile phone. When you call the Vincall Access Number, we will recognize your phone and automatically provide you a dial tone. Then just dial the international number followed by the pound (#) sign to place your call. You must not press the SEND key after dialing the international number.
Yes. You always incur your wireless carrier's applicable charges whenever you make a call. You receive Vincall's great rates for the international portion of your call.
You can always save the Vincall Access Number in your speed dial and enter your international number at the tone.
No, you will not get a busy signal when you call the Vincall Access Number. We have a state-of-the-art digital switching system that will recognize your phone and automatically gives you a dial tone whenever you call.
Only if you place a call from a phone that has not been pre-registered.
Please contact our Customer Care at 1-800-980-5172 whenever you have questions or experience difficulty. We have knowledgeable and friendly Customer Care Associates standing by Monday-Friday 6am-6pm (PST).
Yes. You can use Vincall from any phone or carrier.
You can use Vincall anytime and anyplace you are able to connect with the Vincall Access Number.
Of course! We offer local access numbers in more than 45 countries and 1750 cities around the world.
Yes, the same local access numbers work from any land line or mobile phone and with any carrier. Your credit card will be charged in US dollars.
You can use Vincall from any phone that you register in your Vincall account, including mobile, home and business. However, you cannot register public pay telephones.
Yes, Vincall maintains a global network and is able to complete calls anywhere in the world. See the most updated list by clicking here (link to Rates).
We accept Discover, Visa, MasterCard, along with ATM and debit cards that have a Visa or MasterCard logo.
We keep our rates low by using a paperless billing system. No bills, no envelopes, no stamps, just instant online access!
Yes, Vincall is a prepaid service. You decide how much you want to talk, and pay in advance. Once your minutes are used up, you will need to add minutes to your account either online (www.vincall.com) or by calling our Customer Care center, 1-800-980-5172. We can also automatically renew your account (if you choose the Auto Renew option) at a rate you pre-determine.
The information submitted on our web site is protected by the highest level of industry-standard SSL encryption. All of the credit card information received is then encrypted a second time and stored on our secure billing servers.
All calls are billed in full minute increments, with partial minutes rounded to the nearest full minute.
You can review you monthly summary on line which details all usage and charges. Call detail includes date and time of call, destination number and location, and call charge.
No, we’re trying to keep it paperless! Once you’ve signed up, we will automatically debit your credit card when you’ve used your final minute. A summary of usage and charges, in addition to call details, will always be posted on your account details on our website.
You may contact our billing department or call our Customer Care at 1-800-980-5172 to assist you with any billing issues that you may have.
Yes, you can cancel anytime without a penalty. You can cancel on the web site or by calling our Customer Care at 1-800-980-5172 Please be sure to read our Service Terms and Conditions for complete details about your account.
Still not sure? Give us a call at 1-800-980-5172